Return & Refund Policy
At Chramin Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or customized products
- Used or damaged items caused by customer misuse
Refunds
Once we receive and inspect your returned item, we will notify you regarding approval of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days
Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product has a manufacturing defect
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
Contact Us
For any return or refund questions, please contact:
Email: support@chramin.shop